Pure Prep Thailand – Terms and conditions

Cancellation policy

If you wish to cancel your order you must let us know before 6pm the night before if you have selected the first delivery slot, failure to cancel before the time mentioned will result in your credit being automatically deducted.

If you have ordered on the day and selected one of the later delivery slots and you would like to cancel you must let us know 2 hours prior to dispatch, failure to do so will result in your credit being automatically deducted.

Credit duration

3k / 6k / 12k packages – for these credit packages you have 3 months from purchase date to use to credit.

24k / 36k / 48k packages – for these credit packages you have 5 months from the purchase date to use the credit.

Refunds and transferring credit

We don’t offer refunds on credit packages purchased however we allow you to transfer your credit to someone else as long as the credit has not expired.

Minimum order

We have a minimum order of 200THB

How the credit packages work

Credit options with Pure Prep are very simple, you buy a credit option package and we give you FREE credit, up to 25%!! The credit is then added to your Pure Prep wallet and will be available when you place an order, just select ‘Pure Prep Thailand Wallet’ when you checkout (you can pay via card or select cash on delivery and we will contact you for payment).

Please note: It may take up to 24 hours for your wallet balance to appear in your account, when ordering if the credit has not been applied please select ‘cash on delivery’ and tell us you have ordered a credit option package in the ‘Order notes’ field on checkout.

Ordering information

Orders must be in by 6pm the day before if you select the first delivery slot, failure to order before the cut off time will result in your delivery being delivered on the next slot or the next day if we only deliver one time to that certain area.